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CANDLEWONDER POLICIES

Thank you for visiting CandleWonder.  Your satisfaction and safety are our top priorities. Please click on the following links to    know our policies and procedures.

Navigation/Browse Options

Customer Service Policy

Shipping & Handling

10 Commandments of Candle Care

Testimonials

CandleWonder in News - Press Release

     

Contact Info


CandleWonder (A Division of Virpie Inc.)
35 Porter Ave. #3B
Naugatuck, CT 06770
support@candlewonder.com


CandleWonder Browse Options

  • Buttons on the left, starting with "NOVELTY CANDLES" or "DECORATIVE CANDLES"
  • Images on Home Page for our most "POPULAR CANDLES" & "SPECIALS"
  • Bottom of the Home Page for "SEARCH BOX"
  • Bottom of any page to "SHOP BY PRICE"
  • Not able to make up your mind, get our "GIFT CERTIFICATES"
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Customer Service Policy

  • Our products are custom made please allow 3 to 21 days for delivery
  • Customer Service can be reached at support@candlewonder.com
  • Colors shown in the pictures are examples only. Actual colors may vary
  • 15 Day Product Excellence Guarantee: If you are unsatisfied with your  candles, you may return them at your expense, within 15 days of purchase
  • Please contact Candle wonder’s Customer Service  for a Return Authorization Number (RAN). No refunds shall be issued without  an RAN number, no exceptions. All returned items shall be unused, in new condition and in the original  packaging.
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Shipping & Handling*

TOTAL ORDER AMOUNT GROUND
( 3 to 7 business days)
2/3 DAY PRIORITY
( 2 to 4 business days)
NEXT DAY AIR
$0 - 9.99
$2.99
$5.99
$16.99
$10 - 24.99 $5.99 $8.99 $19.99
$25 - 49.99 $8.99 $11.99 $21.99
$50 - 74.99 $11.99 $14.99 $24.99
$75 - 99.99 $14.99 $19.99 $28.99
$100 - 124.99 $19.99 $24.99 $31.99
$125  & UP $24.99 $29.99 $36.99

* Shipping & Handling chart shows base shipping charges only. $2.00 per item, added during checkout.
  • All shipping prices are for shipments within USA only
  • Additional costs shall apply for APO/FPO addresses and U.S. territories
  • All orders shall be shipped via United States Postal Service unless other preference is requested, which may cost more. Please contact Customer Service to discuss other shipping methods and INTERNATIONAL RATES.
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10 Commandments of Candle Care

  1. Never burn candles unattended: Even though this sounds like just common sense, it is quite easy to forget a candle has been left burning.
  2. Always protect your candle from debris of any kind.  Candles filled with pet hairs and the like are less likely to burn evenly.
  3. Never expose candles to direct sunlight or spotlights.  Candles will fade if left in the light for extended periods of time.
  4. Candles refrigerated before using will burn more slowly and evenly.  Wrap in foil or plastic before refrigeration to prevent wicks from absorbing moisture. Care must be taken since refrigerating for too long may cause cracks in the candle.
  5. Before a party, light and extinguish candles.  They will light more quickly and easily later.
  6. Extinguish candles when they get within 2 inches of their holders or decorations.
  7. When extinguishing a candle, hold fingers in front of the flame and blow at it.  The air will flow around your fingers and extinguish the flame from both sides.  Or use a candle extinguisher.  This will prevent hot wax from splattering and your wick from falling over.
  8. To remove wax from washable fabrics, scrape off excess wax and run boiling water through the material.
  9. Burn candles away from drafts. A draft will cause your candle to burn unevenly, drip and smoke.
  10. Follow these simple rules and enjoy your candles!
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Testimonials 

·    I am very pleased with the product. The communication I received from CandleWonder was more than I expected. They know how to treat their customers
     Mary S. TX
·    The first candle came broken. I called them, they immediately sent another free of charge. It arrived perfectly. They really care, they have excellent > merchandise      at a really reasonable price.
     Darlene B. NY
·    The package arrived sooner then I had expected and without any problems. Thanks.
     Bryan C.  NY
·    The candle I ordered (musical donald duck candle)was a big hit since it was unique and could not be found anywhere else!
     Pat B. CT
·    Even though there was an initial credit card delay, they kept in contact with me and we were able to complete the buy!
     Ronn W. NJ
·    Everyhing was great. the candles were nicer than expected. My husband got his (NASCAR one) in time for valentines day. I would definetly order from  here            again.
     Sharon D. PA
·    Very Professional!
     Kunal D. IN
·    The pictures seem to accurately portray the product (basketball candle). The web site seems to work effectively
     María C. AL
·    Thank you for your prompt shipping and great communications, MY friend liked > the beer can candle.
     Ann H. OR
·    Good price on both item and shipping. Arrived on time and in perfect condition. Item exactly as described (dragon candle)
     Lisa P. VA
·    I liked the collections of candles candlewonder has got. Its very impressive. I ordered few unique ones from them which no one else carried online. The items             ordered on-time and intact. I appreciate the co. for the effort they've taken to carefully wrap and ship the item. When I think of candles i'll always go
    online to cndlewonder.com
    Srini S. MA

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CandleWonder in News - Press Release


HAVE A DIFFICULT TO SHOP FOR PERSON ON YOUR CHRISTMAS LIST?
Candle Wonder Has The Perfect Solution… Candles!

With Christmas just around the corner, Candle Wonder of Naugatuck, Connecticut, (http://www.candlewonder.com) wants to help everyone with that “hard to shop for person” find the perfect gift.  No more do you have to sweat, wondering if the person opening your gift will have a need, or desire for the item you purchased.

“Candles are the universal gift,” says Shre of Candle Wonder (http://www.candlewonder.com).  “Besides the simple fact that they beautify and add warmth to any home, they come in a huge array of styles, combinations, and price ranges.”

Candles have been around since the turn of the century.  They have been used for everything from lighting a room, to ceremonies, to the simple “feel good” gift.  And today, they are even more fun and inspiring than ever before.

Our candles make the perfect gift for any gift recipient:

·    Nascar lovers won’t want to miss our Nascar novelty candles with their hard outer shell and inner-burning candle.
·    Disney fanatics will get a kick out of our musical character candles.  Each candle is hand-dipped thirty to sixty times, carved by hand, then adorned with a Disney        character and musical piece.  These items are fantastic for naptime.
·    Sports fans will cheer when they receive our candle balls, representing the different sports of our nation.
·    Those interested in nature and natural healing will find our aromatherapy candles a welcome surprise.
·    Decorative candles are a great alternative for children.  They are non-lightable and made of hard wax, which makes them safe for any child’s room.
·    Animal lovers can’t help but fall in love with our realistic looking candles, from owls to tigers.

Candle Wonder (http://www.candlewonder.com) offers a large assortment of candles and waxed creations ranging from $10 to $60.  The most popular being the hand-painted waxed animal figures, the musical cartoon characters (such as Disney), the aromatherapy, and gel candles.  Gift certificates are available, as well as, wholesale catalogs.

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Specials

DISNEY CANDLES - Independence Day Mickey (Musical)
:: DISNEY CANDLES - Independence Day Mickey (Musical)

SODA CAN CANDLES
:: SODA CAN CANDLES

LOONEY TUNES CANDLES - TWEETY (MUSICAL)
:: LOONEY TUNES CANDLES - TWEETY (MUSICAL)

 
 

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